car mart ponca city ok

car mart ponca city ok

Car Mart Ponca City Ok

Sandra of Rome, GA on Oct. 22, 2016Satisfaction RatingMy daughter bought a 2004 Buick Lacrosse from Car-Mart of Rome. Within the 1st month of having her car the transmission went out. We towed the car where Anthony told us to take it. Transmission was rebuilt, rack and pinion and power steering pump and power steering lines were replaced. After a month and a half she gets her car back. Car-Mart was suppose to have an alignment done on the car. No alignment was done!The 2 front tires blew out on the car at 11 pm at night! My daughter who is 20 years old was stranded on the side of the road in a VERY RURAL area by herself for an hour because Car-Mart sold her a car with no spare or jack! Called Car-Mart the next morning and still cannot get anyone to call me back! My daughter missed her engagement photo shoot and so far a day of work. I have been in the automotive business for 25 years (in service depot) my husband has 45 years’ experience doing nothing but front-end work such as alignments. Poor customer service with these people! I would not recommend anyone doing business with ANY Car-Mart!!!Helpful?YesNo
car mart ponca city ok 1

Car Mart Ponca City Ok

Tameka of Dallas, TX on March 3, 2017Satisfaction RatingWe purchased a car in 2015 from the location in Magnolia, AR, and we stayed up to date on payments. Around the time when we had about 2500.00 left to pay on the car, we fell in a financial hardship, and we got 3 payments behind. Make a long story short, the week we was going to be able to catch up the payments, the car was repossessed from my apartments. Now we was no longer living in Arkansas but living in Dallas, and the two closest Car-Mart are both about an hour drive away. I called my local dispatch just to see where the car was towed to, so I would know how much towing fees would be. They told me there was no record of my car being towed. So I called the next day and DPD told me there was still no record of my car being towed. So I called Magnolia Car-Mart and they basically told me they didn’t know where the car was. I took it upon my own to call the next two close locations and they both told me that my car was not brought to their lot. And that it’s company policy that when a repossession is done that the car is took to the closest location, and that if it’s been 24 hours since the tow that my dealer should know who towed the car and where it’s being stored. So as of now I have no idea where my car is. And it’s poor service on their end to have a car towed and they not know where the car is. I know it’s my fault for getting behind and ignoring their calls. But it shows some lack of responsibility on their end as well. A customer should not think that her or his car has been stolen or been towed by some shade tree towing service, who will hold the car for ransom just to run up the tow bill. Tomorrow I will call again and see if they can tell me where the car is. It’s not like I’m not going to pay if off. But for Christ sake they should make sure all their business is done company policy way when dealing with a repossession. From now on when and if I ever purchase another car, I will pay cash for one. I am done with secondhand car lots, who treat customers like puppets just because they can.Helpful?YesNo
car mart ponca city ok 2

Car Mart Ponca City Ok

We purchased a car in 2015 from the location in Magnolia, AR, and we stayed up to date on payments. Around the time when we had about 2500.00 left to pay on the car, we fell in a financial hardship, and we got 3 payments behind. Make a long story short, the week we was going to be able to catch up the payments, the car was repossessed from my apartments. Now we was no longer living in Arkansas but living in Dallas, and the two closest Car-Mart are both about an hour drive away. I called my local dispatch just to see where the car was towed to, so I would know how much towing fees would be. They told me there was no record of my car being towed. So I called the next day and DPD told me there was still no record of my car being towed. So I called Magnolia Car-Mart and they basically told me they didn’t know where the car was. I took it upon my own to call the next two close locations and they both told me that my car was not brought to their lot. And that it’s company policy that when a repossession is done that the car is took to the closest location, and that if it’s been 24 hours since the tow that my dealer should know who towed the car and where it’s being stored. So as of now I have no idea where my car is. And it’s poor service on their end to have a car towed and they not know where the car is. I know it’s my fault for getting behind and ignoring their calls. But it shows some lack of responsibility on their end as well. A customer should not think that her or his car has been stolen or been towed by some shade tree towing service, who will hold the car for ransom just to run up the tow bill. Tomorrow I will call again and see if they can tell me where the car is. It’s not like I’m not going to pay if off. But for Christ sake they should make sure all their business is done company policy way when dealing with a repossession. From now on when and if I ever purchase another car, I will pay cash for one. I am done with secondhand car lots, who treat customers like puppets just because they can.Helpful?YesNo
car mart ponca city ok 3

Car Mart Ponca City Ok

We purchased a car in 2015 from the location in Magnolia, AR, and we stayed up to date on payments. Around the time when we had about 2500.00 left to pay on the car, we fell in a financial hardship, and we got 3 payments behind. Make a long story short, the week we was going to be able to catch up the payments, the car was repossessed from my apartments. Now we was no longer living in Arkansas but living in Dallas, and the two closest Car-Mart are both about an hour drive away. I called my local dispatch just to see where the car was towed to, so I would know how much towing fees would be. They told me there was no record of my car being towed. So I called the next day and DPD told me there was still no record of my car being towed. So I called Magnolia Car-Mart and they basically told me they didn’t know where the car was. I took it upon my own to call the next two close locations and they both told me that my car was not brought to their lot. And that it’s company policy that when a repossession is done that the car is took to the closest location, and that if it’s been 24 hours since the tow that my dealer should know who towed the car and where it’s being stored. So as of now I have no idea where my car is. And it’s poor service on their end to have a car towed and they not know where the car is. I know it’s my fault for getting behind and ignoring their calls. But it shows some lack of responsibility on their end as well. A customer should not think that her or his car has been stolen or been towed by some shade tree towing service, who will hold the car for ransom just to run up the tow bill. Tomorrow I will call again and see if they can tell me where the car is. It’s not like I’m not going to pay if off. But for Christ sake they should make sure all their business is done company policy way when dealing with a repossession. From now on when and if I ever purchase another car, I will pay cash for one. I am done with secondhand car lots, who treat customers like puppets just because they can.
car mart ponca city ok 4

Car Mart Ponca City Ok

Mistie of Waxahachie, TX on Aug. 17, 2016Satisfaction RatingI got a car on June 11th. The car started having issues a week after I had it. On Aug 6th the car broke down 2 hours away from home. I called Car Mart on Monday when they opened. They had it towed to a repair shop. I called the repair shop and was told the car needs a new engine and Car Mart didn’t want them to fix it. I’ve tried calling Elsa twice and she never returns my calls. I’m guessing the car is back at Car Mart in Corsicana where I got it. I have no idea what is being done and apparently neither do any of the people that answer the phone. It really sucks to only have a car for less than two months and this happen.Helpful?YesNo

Car Mart Ponca City Ok

Car Mart Ponca City Ok
Car Mart Ponca City Ok

Published on Apr 3, 2017 | Under Car | By michael ellis
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